This sample policy shows how a store that prints to order can handle returns. Replace it with your own policy before you open the store.
Printed for you
Every bag is printed for one customer, so it cannot be resold. Returns for a change of mind are not accepted.
When something is wrong
If the print clearly differs from the preview you approved, the bag is damaged, or the wrong bag or size arrived, write to us within 30 days of delivery with your order number and a photo of the bag. We reprint the bag or refund it.
What is not covered
- A design you approved with a spelling mistake or a low-resolution picture the designer warned about.
- Wear from normal use, and damage from bleach, ironing over the print or hot washing.
- Small color differences between the screen and the fabric.
Cancelling an order
You can cancel until we start printing, usually a few hours after you order.