This policy is a template; replace it with your own before you sell.
Made-to-order products
Every product is printed to your picture, so we cannot take it back for a change of mind. We can reprint or refund when something is our fault.
What we fix
- The print does not match the approved proof (colour, crop, position).
- The item arrives damaged, or the wrong size, paper, frame or quantity.
- A frame, a hanger or a mount fails when it is used as described.
How to ask
Within 30 days of delivery, write to hello@example.com with the order number and a photo of the problem. We reply within 1 business day with a reprint or a refund of the item price.
What we cannot fix
Low-resolution pictures that you approved after our warning, small colour differences between a screen and the print, and damage after delivery that does not come from the packaging.
Refunds
Approved refunds go back to the original payment method within 5 to 10 business days.