This is a demo store. The policy below is a template written for the demo; replace it with your own before you sell.
Personalised products
Mugs and tumblers are printed to your design, so we cannot take them back because you changed your mind. We do stand behind every print.
When we reprint or refund
- The mug arrives broken or damaged.
- The print is blurred, shifted, cut off or in the wrong colours compared with the approved preview.
- You received the wrong item.
Write to us within 30 days of delivery with your order number and a photo of the problem. We will reprint the item at no cost or refund it, as you prefer. You do not need to send the damaged item back.
What is not covered
- Typos, low-resolution images or wrong names in a design you approved or uploaded.
- Small colour differences between a screen and a printed mug.
- Wear from the dishwasher on items marked hand wash only.
How refunds are paid
Refunds go back to the original payment method within 5 to 10 business days after we confirm the claim.