{"id":146,"date":"2026-10-23T11:29:23","date_gmt":"2026-10-23T16:29:23","guid":{"rendered":"https:\/\/demo.cmsmart.net\/stores\/cmsmart-phone-case-store\/?page_id=146"},"modified":"2026-10-23T11:29:23","modified_gmt":"2026-10-23T16:29:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/demo.cmsmart.net\/stores\/cmsmart-phone-case-store\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Ordering<\/h2>\n\n\n\n<details class=\"wp-block-details pc-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I know the case fits my phone?<\/summary>\n<p class=\"wp-block-paragraph\">Choose the size on the product page. Model A is for 5.4-inch phones, B for 6.1, C for 6.3, D for 6.7 and E for 6.9-inch phones. The screen size is in your phone settings or on the box. The designer shows the camera cut-out for the model you picked, so check it matches your camera.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details pc-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I change the model after I added the case to the cart?<\/summary>\n<p class=\"wp-block-paragraph\">Yes. Open the product again from the cart, change the model and add it once more, then remove the first line.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details pc-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>Is there a minimum order?<\/summary>\n<p class=\"wp-block-paragraph\">No. One case is fine. From 5 cases you get 10 percent off and from 20 cases 20 percent off. For 100 or more, see <a href=\"https:\/\/demo.cmsmart.net\/stores\/cmsmart-phone-case-store\/business-orders\/\">Business orders<\/a>.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\">Design<\/h2>\n\n\n\n<details class=\"wp-block-details pc-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>What size should my photo be?<\/summary>\n<p class=\"wp-block-paragraph\">At least 1200 by 2400 pixels for a photo that covers the whole back. The designer warns you when a picture is too small.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details pc-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>Where will the camera hide my design?<\/summary>\n<p class=\"wp-block-paragraph\">The designer draws the camera cut-out of your model on top of your design. Keep faces and text outside it and inside the dotted safe zone.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details pc-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I upload my own print file?<\/summary>\n<p class=\"wp-block-paragraph\">Yes. Choose Upload print-ready file under Artwork. Send a PNG or PDF at 300 dpi, 78 by 156 mm including 2 mm bleed. See the <a href=\"https:\/\/demo.cmsmart.net\/stores\/cmsmart-phone-case-store\/print-guide\/\">Print guide<\/a>.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\">Cases and printing<\/h2>\n\n\n\n<details class=\"wp-block-details pc-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>What is the difference between the case types?<\/summary>\n<p class=\"wp-block-paragraph\">Slim is a thin hard shell. Tough has two layers and raised corners for drops (+7 dollars). Clear is flexible and see-through. Magnet-ring has a built-in ring for magnetic chargers and mounts (+6 dollars).<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details pc-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>Will the colours match my screen?<\/summary>\n<p class=\"wp-block-paragraph\">Screens are brighter than print. Very saturated neon colours print a little duller. The preview you approve is what we print.<\/p>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery<\/h2>\n\n\n\n<details class=\"wp-block-details pc-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>How long does an order take?<\/summary>\n<p class=\"wp-block-paragraph\">Printing and packing take 2 to 3 business days, standard shipping 3 to 5 more. Express shipping (+9.95 dollars at checkout) takes 2 business days.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details pc-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>What does shipping cost?<\/summary>\n<p class=\"wp-block-paragraph\">Standard shipping is 4.95 dollars and free from 50 dollars. See <a href=\"https:\/\/demo.cmsmart.net\/stores\/cmsmart-phone-case-store\/shipping-delivery\/\">Shipping &amp; delivery<\/a>.<\/p>\n<\/details>\n","protected":false},"excerpt":{"rendered":"<p>Ordering Design Cases and printing Delivery<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-146","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/demo.cmsmart.net\/stores\/cmsmart-phone-case-store\/wp-json\/wp\/v2\/pages\/146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.cmsmart.net\/stores\/cmsmart-phone-case-store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demo.cmsmart.net\/stores\/cmsmart-phone-case-store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demo.cmsmart.net\/stores\/cmsmart-phone-case-store\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.cmsmart.net\/stores\/cmsmart-phone-case-store\/wp-json\/wp\/v2\/comments?post=146"}],"version-history":[{"count":0,"href":"https:\/\/demo.cmsmart.net\/stores\/cmsmart-phone-case-store\/wp-json\/wp\/v2\/pages\/146\/revisions"}],"wp:attachment":[{"href":"https:\/\/demo.cmsmart.net\/stores\/cmsmart-phone-case-store\/wp-json\/wp\/v2\/media?parent=146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}